Returns & Cancellations Policy
Effective Date: June 1, 2025
Our Commitment to You
At HVAC Place, we prioritize rapid processing and customer satisfaction. Please double-check your order details before checkout—many orders are processed and shipped within hours.
Order Cancellations
- Cancellations within 24 hours: You may cancel your order for a full refund if you contact us within 24 hours of purchase.
- Cancellations after 24 hours (before shipping): If you request a cancellation after 24 hours and before the order has shipped, a 25% restocking fee will apply.
- Orders that have shipped: Once an order has shipped, it cannot be cancelled.
Returns
- Wrong item ordered by customer:
If you ordered the wrong item and wish to return it, returns are accepted at our discretion and will incur a 25% restocking fee.- The product must be unused, unopened, and in original packaging.
- You are responsible for all return shipping costs.
- Custom or built-to-order units cannot be returned.
- Incorrect item shipped by HVAC Place or manufacturer:
If you received the wrong item due to our error or the manufacturer’s error, contact us within 3 days of receipt.- Provide your order number and photos of the item.
- If verified, we will provide instructions for the return or replacement.
- Refused shipments:
If you refuse delivery for any reason other than our error, a 25% restocking fee will be deducted from your refund, and shipping charges are non-refundable.
Items Not Eligible for Return
- Custom units or products built to order
- Any item that has been installed or used
- Items not in original, unopened packaging
- Returns requested more than 3 days after delivery
How to Request a Return
- Contact us at orders@hvac.place and provide your order number and reason for return.
- We will review your request and provide next steps if eligible.